Crazy In Love Designs Ltd are makers of Elegant Home Fragrance products and candles. As in any business, we have to get the legal bits right. So here are our terms and conditions which will apply if you are using this site and/or placing an order with us. Spend a few moments to read these terms and conditions as well as our privacy policy before placing your order. These terms apply to goods ordered via the internet. We reserve the right to amend these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

General Online Terms & Conditions

• Use of website
• Acceptance of your order
• Payment
• Delivery
• Order cancellations
• Returns
• Promotions & discounts

Use Of The Website

To register with www.crazyinlovedesignsltd.co.uk and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.

Acceptance Of Your Order
You can place an order in one of two ways, either online or in person at the boutique.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being out of stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Online

Shortly after you have placed an order with us by pressing the ‘Place Order’ button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 5 business days, please contact our Head office on 0161 480 0237 Lines are open Monday to Friday 8am until 6pm (closed Saturday and Sunday plus public holidays) or via email at [email protected]

Payments

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed, and your credit rating will be unaffected.

Order Cancellations

If you wish to cancel your order placed online, please contact us by email sales@crazyinlovedesignsltd clearly showing the order number followed by the word cancellation

Please complete in the text area stating your intention to cancel the order. It may not always be possible to stop an order from being cancelled if the order has started production or dispatched, as we endeavour to process orders immediately. In order to change the details of your order, you must notify us within 1 hour of your order being placed. After this time, we are unable to amend your order as we endeavour to process orders immediately.

Promotions & Discounts

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Crazy In Love Designs Ltd cannot be held responsible for not discounting the order if a valid code has not been entered.
We reserve the right to remove promotional offers, including gifts with purchase, from your order if the criteria for the promotion have not been met. Please note, our current free fragrance sample offer is limited to one free product per customer, and we reserve the right to cancel orders if this has been flaunted.